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Why Wasn't My Trash Collected?
The most common mistakes that can result in non-collection are:
Your community leasing office assigns and tracks A1 Valet Trash bins for their residents, so please request one from your leasing office.
A1 Valet Trash is contracted by the owner or the property management company of your community. A1 Valet Trash does not bill individuals directly. You will need to direct billing questions to your leasing office. Our service is designed to streamline the waste removal process for entire communities. For this reason, communities we service generally do not offer individual residents an option to opt out of this service.
This is the time frame that was agreed upon to allow residents to set their waste outside for collection. This is the most common time frame for the majority of residents to utilize our service. If your prior commitments do not allow for you to adhere to this schedule, please contact your community leasing office to discuss further.
The tag lists the guidelines and regulations for using our doorstep collection service. If you received a “reminder” tag, this means you are not within the guidelines. If there are any fines involved, they are issued by, and paid to your leasing office. A1 Valet Trash does not collect or benefit from any fines issued to residents outside of the guidelines.
Your community leasing office assigns and tracks A1 Valet Trash bins for their residents, so please request one from your leasing office when moving-in. When moving out please ensure you clean your waste bin or you may be subject to a fine from your leasing office.
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